Complaints

Advisory Complaints

Who can I speak to if I have a complaint about the advisory service?

Hood Sweeney is committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have a complaint about the service provided to you, you should take the following steps:

Step 1:

Contact your Adviser/Relationship Manager and tell them about your complaint.

Step 2:

If your complaint is not satisfactorily resolved within seven days by your Adviser/Relationship Manager, please contact Marisa Riccio, Managing Director on 1300 764 200 or put your complaint in writing and send it to us at PO Box 10516 Adelaide BC SA 5000.

Within seven days of receipt, we will inform you in writing that your complaint has been received.

Step 3:

If we cannot reach a satisfactory resolution within 45 days, you can raise your concerns with:

Accounting & Business Advisory

Hood Sweeney Pty Ltd

All complaints in relation to members of Chartered Accountants Australia & New Zealand must be in writing, supported by documentary evidence, show your name and address and a complaint form completed and signed by the complainant. Send your complaint to:

Senior Consultant- Professional Conduct & Complaints
Chartered Accountants Australia & New Zealand
Professional Conduct & Complaints
PO Box 9985
SYDNEY NSW 2001

Chartered Accountants Australia & New Zealand will acknowledge your written complaint and advise you of further procedures. For more information on Chartered Accountants Australia & New Zealand’s complaint process and to access the Member Complaint Form, click here.

All complaints in relation to members of Chartered Accountants ANZ must be in writing, supported by documentary evidence, show your name and address and a complaint form completed and signed by the complainant. Send your complaint to:

Senior Consultant - Professional Conduct & Complaints
Chartered Accountants Australia & New Zealand
Professional Conduct & Complaints
PO Box 9985
Sydney NSW 2001

Chartered Accountants ANZ will acknowledge your written complaint and advise you of further procedures. For more information on Chartered Accountants ANZ's complaint process click here.

Finance

Hood Sweeney Finance Pty Ltd
Australian Credit Licence (No. 391396)

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Ph: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au

Hood Sweeney Finance is a member of this complaints resolution service. The Australian Securities and Investments Commission (ASIC) also has a free call hotline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.

Financial Planning

Hood Sweeney Securities Pty Ltd
Australian Financial Services Licence (No. 220897)

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Ph: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au

Hood Sweeney Securities is a member of this complaints resolution service. The Australian Securities and Investments Commission (ASIC) also has a free call hotline on 1300 300 630 which you may use to make a complaint and obtain information about your rights. If your concerns involve ethical conduct you may wish to consider raising your concerns in writing with the Financial Planning Association of Australia (FPA) – PO Box 4285, Sydney NSW 2001.

Privacy Complaints

If you would like further information about our Privacy Policy or practices click here.

Should you have a complaint about any breach or potential breach of your privacy please contact the Privacy Officer. Your complaint or request will be acknowledged within 7 days. 

Address

11-16 South Terrace, ADELAIDE  SA  5000

Telephone

1300 764 200

Fax

(08) 8232 1968

Email

privacy@hoodsweeney.com.au

If you are not satisfied with the outcome of your complaint, you are entitled to contact the Office of the Australian Information Commissioner using any of the following details:

GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
www.oaic.gov.au