Complaints

Who can I speak to if I have a complaint about the advisory service?

Hood Sweeney is committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have a complaint about the service provided to you, you should take the following steps:

Step 1:
Contact your Adviser/Relationship Manager and tell them about your complaint.

Step2:
If your complaint is not satisfactorily resolved within 7 days by your Adviser/Relationship Manager, please contact Hood Sweeney’s Managing Director, Matthew Rowe on 1300 764 200 or put your complaint in writing and send it to us at PO Box 10516 Adelaide BC SA 5000.

Within 7 days of receipt, we will inform you in writing that your complaint has been received.

Step3:
If we cannot reach a satisfactory resolution within 45 days, you can raise your concerns with:

 

Accounting and Business Advisory Services

Hood Sweeney CPA Pty Ltd

Hood Sweeney is a member of CPA Australia. You can contact the Professional Conduct Unit at conduct@cpaaustralia.com.au. All complaints in relation to members of CPA Australia must be in writing, supported by documentary evidence, show your name and address and a complaint form completed and signed by the complainant. Send your complaint to:

General Manager Professional Conduct
CPA Australia
Locked Bag 23
Grosvenor Place NSW 1220

CPA Australia will acknowledge your written complaint and advise you of further procedures.  For more information on CPA Australia’s complaint process and to access the Member Complaint Form, click here  

 

Traditional Finance Procurement  

Hood Sweeney Finance Pty Ltd
Australian Credit Licence (No. 391396)

Case Management Team
Credit Ombudsman Service Limited
PO Box A252 Sydney South NSW 1235
Ph: 1800 138 422
Fax: (02) 9273 8440
Email: info@cosl.com.au

Hood Sweeney Finance is a member of this complaints resolution service. The Australian Securities and Investments Commission (ASIC) also has a free call hotline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.

 

Financial Planning and Investment Services

Hood Sweeney Securities Pty Ltd
Australian Financial Services Licence (No. 220897)

Financial Ombudsman Service
GPO Box 3 Melbourne VIC 3001
Ph: 1300 780 808
Fax: (03) 9613 6399
Email: info@fos.org.au

Hood Sweeney Securities is a member of this complaints resolution service. The Australian Securities and Investments Commission (ASIC) also has a free call hotline on 1300 300 630 which you may use to make a complaint and obtain information about your rights. If your concerns involve ethical conduct you may wish to consider raising your concerns in writing with the Financial Planning Association of Australia (FPA) – PO Box 4285, Sydney NSW 2001.